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Shipping Policy

Effective Date: 19 September 2026

At Fruitose Global Pvt. Ltd., we are committed to delivering your order of premium dry fruits, nuts, dates, seeds, saffron and healthy snacks safely and conveniently to your doorstep.

This Shipping Policy explains how we process, dispatch and deliver orders placed through the Fruitose D2C website.

1. Order Processing

Orders received through our website are processed on working days.

We generally aim to dispatch orders within 1–3 working days after successful confirmation of the order and payment.

Orders placed on Sundays, public holidays or during exceptional operational circumstances may be processed on the next working day.

Once your order has been dispatched, you will receive shipment/tracking details, where available.

2. Delivery Timeline

The estimated delivery time is generally:

5–7 working days from the date of dispatch.

Actual delivery time may vary depending on:

  • Delivery location

  • Courier/logistics partner

  • Availability of transportation services

  • Weather conditions

  • Public holidays

  • Peak-season order volumes

  • Natural calamities or other circumstances beyond our control

The estimated delivery timeline is not a guaranteed delivery date.

3. Shipping Coverage

Fruitose currently aims to deliver products across India, subject to serviceability of the customer's PIN code.

At checkout, customers should provide a complete and accurate delivery address, including:

  • Full name

  • House/flat/shop number

  • Building/street name

  • Locality

  • City

  • State

  • PIN code

  • Contact number

Orders may not be deliverable to certain remote, restricted or non-serviceable locations.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary based on:

  • Order value

  • Delivery location

  • Product weight/size

  • Applicable promotional offers

  • Logistics partner charges

Where free shipping is offered, the applicable terms and minimum order value, if any, will be displayed on the website or during checkout.

5. Order Tracking

After dispatch, customers may receive a tracking link or tracking number through email, SMS, WhatsApp or other available communication channels.

Customers can use the tracking information to check the current status of their shipment.

Tracking updates may take some time to appear after the shipment has been handed over to the logistics partner.

6. Delivery Attempts

Our logistics partners generally make delivery attempts at the address provided by the customer.

If delivery cannot be completed because:

  • The customer is unavailable;

  • The address is incomplete or incorrect;

  • The customer refuses to accept the shipment;

  • The phone number is unreachable; or

  • The delivery location is inaccessible,

the courier partner may make additional delivery attempts or return the shipment to Fruitose Global.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate delivery address and contact details.

Fruitose Global will not be responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate information provided by the customer.

If an order is returned because of an incorrect or incomplete address, re-shipping may be subject to additional shipping charges.

8. Delayed Delivery

Although we generally aim to deliver orders within 5–7 working days, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather

  • Floods or other natural events

  • Transportation disruptions

  • Strikes

  • Government restrictions

  • Public holidays

  • High-volume periods

  • Courier service disruptions

  • Unforeseen logistical issues

In such circumstances, we will make reasonable efforts to assist customers and coordinate with the logistics partner.

9. Damaged Package at Delivery

Customers are advised to inspect the outer package at the time of delivery, where reasonably possible.

If the package appears severely damaged, tampered with or compromised, please:

  1. Take photographs of the package.

  2. Record an unboxing video where possible.

  3. Contact Fruitose Global within 24 hours of delivery.

  4. Provide your order number and supporting photographs/videos.

Please refer to our Return & Refund Policy for details regarding damaged, incorrect or unacceptable products.

10. Missing or Incorrect Products

If any product is missing from your order or you receive a product different from what you ordered, please contact us within 24 hours of delivery.

Please provide:

  • Order number

  • Product details

  • Photographs of the received products

  • Photograph of the shipping label/package

  • Other information requested by our customer service team

We will investigate the matter and, where the issue is verified, provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

11. Food Products & Storage

Fruitose products include food items such as dry fruits, nuts, dates, seeds, saffron and healthy snacks.

Customers should follow the storage instructions provided on the product packaging immediately after delivery.

Fruitose Global cannot be responsible for product deterioration caused by improper storage or handling after delivery.

12. International Shipping

Unless specifically stated otherwise on the website, Fruitose currently provides shipping primarily within India.

International shipping, where offered, will be subject to applicable customs regulations, duties, taxes, documentation and destination-country restrictions.

Any applicable international shipping terms will be communicated before order confirmation.

13. Shipping During Festive & Peak Seasons

During festivals, promotional campaigns, major sale events and other peak periods, order volumes may increase significantly.

This may result in longer processing or delivery times.

We recommend customers place time-sensitive orders sufficiently in advance.

14. Contact Us

For questions regarding shipping or delivery, please contact:

Fruitose Global Pvt. Ltd.
G50/2, AFE-II, Okhla
South East Delhi, New Delhi – 110025
India

Email: care@fruitose.in
Website: Fruitose.in

Please include your order number in all shipping-related communications so that we can assist you quickly.

15. Policy Updates

Fruitose Global Pvt. Ltd. reserves the right to update or modify this Shipping Policy from time to time.

Any updated policy will be published on this page with the revised effective date.

Our Commitment

At Fruitose, our goal is to ensure that every order reaches you safely, securely and in the best possible condition. We work with logistics partners to provide reliable delivery while maintaining the quality and integrity of our products throughout the shipping process.