Return & Refund Policy
Effective Date: 19 September 2026
At Fruitose Global Pvt. Ltd., we are committed to delivering fresh, authentic and carefully packed dry fruits, nuts, seeds, dates, saffron and healthy snacks to your doorstep.
Because many of our products are food products and may be perishable or sensitive to storage conditions, we follow a specific return and refund policy to ensure product quality and food safety.
1. Order Cancellation
An order may be cancelled before it has been dispatched.
Once an order has been dispatched, cancellation may not be possible.
To request a cancellation, please contact us at:
Email: care@fruitose.in
Website: Fruitose.in
If the cancellation is accepted before dispatch, the eligible amount will be refunded through the original payment method.
2. Returns
Due to the nature of our food products, we generally do not accept returns once an order has been delivered.
However, we will consider a return/refund request in the following circumstances:
Product received is damaged.
Product received is spoiled or unfit for consumption.
Product received is materially different from the product ordered.
Incorrect product or quantity has been delivered.
Product packaging is damaged to the extent that product quality or safety may be affected.
Product is missing from the shipment.
Any other issue covered under applicable consumer protection laws.
Important: Report Within 24 Hours
Any issue with your order must be reported within 24 hours of delivery/receipt of the order.
Since our products are food items, requests reported after 24 hours may not be accepted unless required under applicable law or the issue is attributable to a manufacturing, packaging or fulfilment defect that can reasonably be established.
3. Proof Required for a Return/Refund Request
To help us investigate and resolve your complaint quickly, please provide:
Order number
Customer name and registered mobile number
Description of the issue
Clear photographs of the product
Photographs of the outer shipping package, if applicable
Photograph of the product label/batch number
Unboxing video, where available, particularly for damaged or incorrect deliveries
Our team may request additional information where necessary.
4. Damaged or Incorrect Product
If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery.
Depending on the circumstances, Fruitose Global may offer:
Replacement of the affected product; or
Refund of the eligible amount; or
Another appropriate resolution agreed with the customer.
Where a replacement is approved, it will be dispatched subject to product availability.
5. Spoiled or Quality-Related Products
If you believe a product has arrived spoiled, contaminated, or otherwise unfit for consumption, do not consume the product.
Please immediately contact us with photographs, batch details and your order information.
Our quality team may investigate the complaint based on the product condition, batch information, storage/handling conditions and other relevant information.
If the complaint is found to be valid, an appropriate refund, replacement or other remedy will be provided.
6. Refund Eligibility
Refunds may be considered for:
Damaged products
Incorrect products
Missing products
Products received in an unacceptable condition
Approved cancellation before dispatch
Other circumstances where a refund is required under applicable law
Refunds are subject to verification and approval.
7. Refund Process
Once your refund request is approved, the eligible refund amount will be processed to the original payment method used for the purchase, wherever possible.
For returned products, where a return is specifically approved, the product must be received by Fruitose Global at the designated return address before the refund is processed, unless otherwise communicated by us.
Refund processing timeline: Refunds will generally be processed within 7 days after the approved returned product is received at the Fruitose Global office, subject to verification.
The time taken for the amount to reflect in your bank account, credit card, debit card, UPI account or other payment method may depend on the respective bank/payment service provider.
8. Return Shipping Charges
Where a return is approved because of an incorrect product, damaged product or an issue attributable to Fruitose Global, we will determine the appropriate return-shipping arrangement on a case-by-case basis.
Where a return is requested for a reason not attributable to Fruitose Global and such return is accepted by us, applicable transportation or return shipping charges may be deducted from the refundable amount.
9. Products Not Eligible for Return
Returns will generally not be accepted for:
Products that have been opened, consumed or partially consumed.
Products damaged after delivery due to improper handling or storage by the customer.
Products where the issue is reported after 24 hours, except where applicable law provides otherwise.
Products returned without prior approval from Fruitose Global.
Products where the original product, packaging, label or batch information has been removed or substantially altered.
Products damaged due to improper storage after delivery.
This does not limit any rights available to consumers under applicable law.
10. Product Storage
Customers are advised to follow the storage instructions printed on the product packaging.
Once a product has been delivered, Fruitose Global cannot be responsible for deterioration caused by improper storage, excessive heat, moisture, contamination or other conditions beyond our control.
11. Delivery Delays or Failed Delivery
We aim to dispatch orders within 1–3 working days, with delivery generally expected within 5–7 working days, depending on the destination and logistics conditions.
If an order is delayed, please contact our customer support team.
Where an order cannot be delivered because of an incorrect/incomplete address, customer unavailability, refusal to accept delivery, or other circumstances attributable to the customer, additional delivery or re-shipping charges may apply.
12. Refund for Undelivered Orders
If an order is returned to Fruitose Global by the logistics provider without being delivered, our team will review the reason for the return.
Where a refund is approved, applicable transportation, return or other charges attributable to the failed delivery may be deducted from the refundable amount.
13. Promotional Products and Free Gifts
Products purchased under promotional offers, discounts, bundles or with free gifts remain subject to this Return & Refund Policy.
Where a refund is approved for an order containing a promotional benefit or free gift, the value of the promotion/free gift may be taken into account while calculating the refundable amount.
14. How to Request a Return or Refund
Please email us at care@fruitose.in with the following information:
Subject: Return/Refund Request – [Order Number]
Please include:
Order number
Name and registered mobile number
Product name
Reason for the request
Photographs/video supporting the complaint
Any other relevant information
Our customer service team will review your request and communicate the next steps.
15. Contact Us
For any return, refund or product-related concern, please contact:
Fruitose Global Pvt. Ltd.
G50/2, AFE-II, Okhla
South East Delhi, New Delhi – 110025
India
Email: care@fruitose.in
Website: Fruitose.in
We value every customer and aim to resolve genuine product and delivery concerns fairly, promptly and transparently.
Important Note
This Return & Refund Policy is intended for purchases made through Fruitose Global's D2C website and should be read together with our Terms & Conditions, Shipping Policy and Privacy Policy. Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded or restricted under applicable law.